Wholesale Returns & Exchanges Policy

General Returns Conditions

• Return Timeframe: Most items may be eligible for return within 30 days of the invoice date. Please initiate contact as soon as possible if you intend to make a return.
• Condition of Goods: Returned merchandise must be in original, unopened, and resalable condition. This includes all original packaging, tags, documentation, and accessories. Items showing signs of use, wear, or alteration will not be accepted.
• Return Authorization (RA): A Return Authorization (RA) number is required for all returns. Please contact our Wholesale Support team to obtain an RA number before shipping any items back to us. Returns received without a valid RA number may be refused or subject to delays.
• Proof of Purchase: A copy of the original invoice or your order ID must accompany all returns.
• Non-Returnable Items: The following items are generally considered final sale and are not eligible for return or exchange:
  • Special orders and custom-configured items.
  • Clearance, discontinued, or final sale items.
  • Live or frozen bait (see specific policy below).
  • Opened software, charts, or digital media.
  • Items that have been used, installed, or altered.
  • Products not in their original packaging or missing parts/accessories.

How to Request a Return or Exchange

1. Contact our Wholesale Support team at support@wholesale.fishing or call us at (856) 825-4565.
2. Please provide your Invoice Number, the SKU(s) of the item(s) you wish to return, the quantity, and a clear reason for the return (e.g., incorrect item, ordered in error, defective).
3. If your return is approved, you will be issued an RA number and specific instructions for returning the merchandise.

Damaged, Defective, or Incorrect Items

• Reporting: Please inspect your order immediately upon receipt. Any claims for damaged, defective, or incorrectly shipped items must be reported to our Wholesale Support team within 72 hours of delivery.
• Procedure: Provide your Invoice Number, SKU(s) of affected items, a description of the issue, and photographic evidence (for damaged or defective items).
• Resolution: We will work with you to resolve the issue promptly. This may include providing a replacement, issuing a credit, arranging a return for a full refund (including return shipping costs covered by us), or directing you to the manufacturer's warranty process for defective items.

Return Shipping Costs

• For general returns (e.g., ordered in error, customer changed mind), the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.
• For returns of confirmed damaged, defective, or incorrectly shipped items due to our error, Wholesale.Fishing will cover reasonable return shipping costs, typically by providing a pre-paid shipping label or arranging a pickup.

Restocking Fees

General returns that are not due to our error or product defect may be subject to a restocking fee of up to 20% of the merchandise value. This fee covers the costs associated with processing, inspecting, and restocking the items. You will be advised if a restocking fee applies when your RA is issued.

Refunds & Credits

• Once returned items are received and inspected to ensure they meet the return conditions, refunds or account credits will be processed.
• Refunds will typically be issued to the original method of payment. Account credits can also be arranged.
• Please allow 7-14 business days after we receive your return for the refund or credit to be processed.

Exchanges

If you wish to exchange an item, please contact our Wholesale Support team. In most cases, the easiest process is to return the original item (following the policy above) and place a new order for the desired item. Specific exchange procedures may vary.

Manufacturer Warranties

Many products (such as rods, reels, and electronics) are covered by a manufacturer's warranty. For issues related to product defects after the initial return period, or for specific warranty claims, customers may need to contact the manufacturer directly. Wholesale.Fishing can provide assistance in locating manufacturer contact information and facilitating warranty claims where feasible, but the warranty itself is serviced by the manufacturer.